ハジメラボ HAJIME LABO


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tashima

2021/09/08 (水)

もしお客様が聴覚障がい者だったら?

こんにちは。

EC担当の田島です。

 

はじめに

2021年8月中旬に発生した

水害で被災された方に対して

御見舞申し上げます。

1日も早く平穏な生活に戻られることを

心からお祈りいたします。

 

 

さて、私はハジメクリエイトに入社する

ずーーーーーっと前(20年以上前)から

聴覚障がい者支援活動をしています。

 

そういったこともあって

今回の記事になるのですが

 

 

もし・・・

お客様や取引先の担当者が

聴覚障がい者だったら

どのように対応されますか?

 

 

 

簡単なのは

大きな声でしゃべる・・・

ではなく

口元を見せながらゆっくりしゃべる

または

文字で伝える

のいずれかです。

 

ですが、今の御時世

マスクを外して話すのは

抵抗があると思いますので

口元を見せて・・・は

難しいかもしれませんね。

 

なので、文字で伝えるという

・手で書く

・スマホやPCを使って入力した文字を見せる

・音声認識を使って話を文字化する

といった方法になります。

 

ちなみに、

相手の聴覚障がい者が

補聴器をつけていても

大きな声でしゃべるのは

効果的ではありません。

うるさいだけで分からない

となりますのでご注意ください。

 

 

一方、上記方法では足りず

もっとコミュニケーションが必要

という場合は

通訳を利用することになります。

 

もし、通訳が必要という方がおられましたら

聴覚障がい者のニーズに合わせて

「手話(しゅわ)」

または

「要約筆記(ようやくひっき)(※1)」

で検索してみてください。

 

※1:話しの内容をその場で文字にして伝える方法。

専門的な学習を行い、一定の技術を持った人が

通訳者としてサービスを提供しています。

手話を使わない聴覚障がい者に便利です

 

 

色々書きましたが

聴覚障がい者といっても

普通に生活されている人です。

 

落ち着いて対応すれば

コミュニケーションはとれますので

慌てず対応してくださいね。

 


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<h2 class="fz32 ffF1 orange1">大切なお知らせ</h2>
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<span class="fz72 ffLo blue1 sfz30">ハジメクリエイトが<br>できること</span>
</h2>
<div class="topNav-group clearfix">
<a href="" title="WEB制作" class="topNav-link topNav-link1">
<picture>
<source type="image/webp" media="(max-width: 1023px)"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav1_sp.webp">
<source media="(max-width: 1023px)"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav1_sp.png">
<source type="image/webp"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav1.webp">
<img src="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav1.png"
alt="WEB制作" class="imgBk" loading="lazy">
</picture>
<p class="topNav-txt1">
WEB制作
<svg>
<use xlink:href="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/symbol.svg#icon-angle_double_right"/>
</svg>
</p>
</a>
<a href="" title="集客・設計" class="topNav-link topNav-link2">
<picture>
<source type="image/webp" media="(max-width: 1023px)"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav2_sp.webp">
<source media="(max-width: 1023px)"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav2_sp.png">
<source type="image/webp"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav2.webp">
<img src="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav2.png"
alt="集客・設計" class="imgBk" loading="lazy">
</picture>
<p class="topNav-txt1">
集客・設計
<svg>
<use xlink:href="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/symbol.svg#icon-angle_double_right"/>
</svg>
</p>
</a>
<a href="" title="コンサルティング" class="topNav-link topNav-link2">
<picture>
<source type="image/webp" media="(max-width: 1023px)"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav3_sp.webp">
<source media="(max-width: 1023px)"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav3_sp.png">
<source type="image/webp"
srcset="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav3.webp">
<img src="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/top_nav3.png"
alt="コンサルティング" class="imgBk" loading="lazy">
</picture>
<p class="topNav-txt1 topNav-txt1--c">
コンサルティング
<svg>
<use xlink:href="https://hajimecreate.com/wp-content/themes/wp-hajime2021/images/symbol.svg#icon-angle_double_right"/>
</svg>
</p>
</a>
</div>
</div>
</section>
<section class="topWorks">
<div class="topWorks-head">
<div class="Ttl1 topWorks-ttl">
<h2 class="Ttl1-txt fz32 fw6 blue4 sfz16">
お客様にThank you!
<span class="fz72 blue1 ffLo mt16 sfz32">最新制作実績</span>
</h2>
</div>
</div>
<div class="topWorks-body">
<div class="topWorks-img">
<figure>
<img src="https://hajimecreate.com/wp-content/uploads/2021/08/c0747a13ece3466b9ff153f3b8500545-400x336.jpg" alt="有限会社グリーンサービス岡崎" loading="lazy">
</figure>
</div>
<div class="topWorks-content">
<div class="topWorks-content__box">
<p class="fz24 sfz20">2021/08/27 (金)</p>
<p class="fz20 fw6 lh15 mt16">有限会社グリーンサービス岡崎</p>
<p class="fz16 lh20 mt24">
公開年月:2021年8月 </p>
<div class="topWorks-content__cate">
<p class="Cate Cate--blue1">コーポレートサイト</p><p class="Cate Cate--blue1">レスポンシブWebデザイン</p><p class="Cate Cate--blue1">レンタルホームページ</p> </div>
<a href="" class="Btn1 mt48">
詳しくはこちら
<svg>
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</svg>
</a>
</div>
</div>
</div>
</section>
<section class="topBlog">
<div class="topBlog-head">
<div class="Ttl1 topBlog-ttl">
<h2 class="Ttl1-txt fz32 fw6 blue4 topBlog-ttl--txt sfz16">
日々執筆中!
<span class="fz72 ffLo blue1 sfz32">日々お役立ち情報</span>
</h2>
</div>
</div>
<div class="topBlog-body">
<section class="topBlog-box Line1">
<h3 class="fz56 ffF1 tac sfz36">ブログ</h3>
<div class="topBlog-group1">
<div class="topBlog-item1">
<figure>
<img src="https://hajimecreate.com/wp-content/uploads/2021/09/21ae1d6c454c2cd2aa251b9b18f8defd-400x265.jpg"
alt="絵画ってどうみるの? -西洋絵画編-" loading="lazy">
</figure>
<div class="topBlog-item1__content">
<div class="topBlog-item1__icn">
<img src="https://hajimecreate.com/wp-content/uploads/2020/08/newicon_blog_nakanishi-1-150x150.png"
alt="アバター" loading="lazy">
<p>ハリネズミ</p>
</div>
<p class="fz18 mt12 blue1 fw6">2021/09/16 (木)</p>
<p class="fz18 mt8 fw6 lh15 sfz16">絵画ってどうみるの? -西洋絵画編-</p>
</div>
<a href="https://hajimecreate.com/labo/%e7%b5%b5%e7%94%bb%e3%81%a3%e3%81%a6%e3%81%a9%e3%81%86%e3%81%bf%e3%82%8b%e3%81%ae%ef%bc%9f%e3%80%80-%e8%a5%bf%e6%b4%8b%e7%b5%b5%e7%94%bb%e7%b7%a8/"></a>
</div>
<div class="topBlog-item1">
<figure>
<img src="https://hajimecreate.com/wp-content/uploads/2021/07/deb5ec557b0529b069f50bc5c74c2dc6-400x265.jpg"
alt="もしお客様が聴覚障がい者だったら?" loading="lazy">
</figure>
<div class="topBlog-item1__content">
<div class="topBlog-item1__icn">
<img src="https://hajimecreate.com/wp-content/uploads/2020/08/newicon_blog_tashima-150x150.png"
alt="アバター" loading="lazy">
<p>tashima</p>
</div>
<p class="fz18 mt12 blue1 fw6">2021/09/08 (水)</p>
<p class="fz18 mt8 fw6 lh15 sfz16">もしお客様が聴覚障がい者だったら?</p>
</div>
<a href="https://hajimecreate.com/labo/%e3%82%82%e3%81%97%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%8c%e8%81%b4%e8%a6%9a%e9%9a%9c%e3%81%8c%e3%81%84%e8%80%85%e3%81%a0%e3%81%a3%e3%81%9f%e3%82%89%ef%bc%9f/"></a>
</div>
</div>
<div class="topBlog-btn topBlog-btn--white">
<a href="">
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